Learning Object ID: 16780 Estimated Time: 01 hr 30 min Description:With each new version of the Windows operating system, new interface elements and enhancements have been made to provide better visual effects and easier access to the tools and utilities that are provided to use and manage them. This course demonstrates how to use the Windows interface, including built-in tools such as Administrative Tools, the Control Panel, and command-line utilities to manage the Windows operating system. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.
Learning Object ID: 17697 Estimated Time: 01 hr 30 min Description:With each new version of the Windows operating system, new interface elements and enhancements have been made to provide better visual effects and easier access to the tools and utilities that are provided to use and manage them. This course demonstrates how to use the Windows interface, including built-in tools such as Administrative Tools, the Control Panel, and command-line utilities to manage the Windows operating system. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.
Learning Object ID: 15100 Estimated Time: 02 hr 30 min Description:Planning and implementing an enterprise administrative structure and an enterprise Group Policy strategy are tasks that are of utmost importance to an Enterprise Administrator. Designing the Active Directory Domain Services (AD DS) administrative model involves creating the organizational structure, delegating administration, using compliance auditing, and using security groups to implement group strategy and to simplify group administration. This course explains the use of directory object auditing and covers the various tasks involved in designing a proper AD DS administrative model based on the specific business requirements of an organization. This course also describes the planning of the Group Policy strategy and provides an explanation of Group Policy and its various components, including the Group Policy Management Console (GPMC), Group Policy Preferences, starter GPOs, administrative templates, and scope filtering options. The implementation of a Group Policy hierarchy, which involves linking GPOs, Group Policy processing order, and using the Resultant Set of Policy (RSoP) are also demonstrated in this course.
This course covers the objectives for Microsoft exam 70-647 PRO: Windows Server 2008, Enterprise Administrator. Passing the prerequisite MCTS exams and this Professional Series exam completes the requirements for the MCITP: Enterprise Administrator certification.
Learning Object ID: 10435 Estimated Time: 01 hr 50 min Description:understand the main tasks involved in the Linux boot and shutdown process
Learning Object ID: 1475 Estimated Time: 03 hr 00 min Description:Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you succeed at your job. It will show you how to manage records, make business travel arrangements, and organize conferences and meetings. It will also introduce you to the automated office environment. Your career as an administrative support professional will benefit from the knowledge and skills presented in Administrative Functions.
Learning Object ID: 15623 Estimated Time: 01 hr 00 min Description:When it comes to a typical day at the office for an administrative professional, each day's planned agenda can change on a whim. Whether it be unexpected meeting requests to juggle, a last-minute announcement the boss needs to communicate, or a sudden request from the boss that shifts priorities, the tasks performed in a typical day are varied and ever-changing. But regardless of how much the agenda changes from day to day, there are standard tasks that every administrative professional will perform regularly.
This course describes common administrative support tasks. Specifically, it covers the stages of the records management life cycle and details the different types of classification systems used for sorting records. The course also discusses the key tasks involved in arranging business travel, including considerations for international travel. Finally, the course describes the steps for planning and scheduling meetings, as well as the key techniques for recording meetings.
Learning Object ID: 15625 Estimated Time: 01 hr 00 min Description:Regardless of the industry you work in, the organization you work for, or the boss you have, as an administrative support professional, almost all of the tasks you perform on a daily basis require, in some way, interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your colleagues, which in turn results in your ability to get the feedback, information, and help you need to effectively perform in your role.
This course addresses the skills administrative support professionals require to be able to interact effectively with others. Specifically, you will be introduced to the benefits of being a supportive colleague, including some best practices for doing so. You will also be introduced to techniques to use to ask for help from colleagues in a respectful and proactive way in order to accomplish your goals. Finally, the course covers some techniques to help you deal with criticism, including how to react to and act on it constructively.
Learning Object ID: 15624 Estimated Time: 01 hr 00 min Description:As a good administrative professional, you provide invaluable support to your boss and the business. This support is optimized when the working relationship between you and your boss is a true partnership. Within this partnership, your relationship must be managed and maintained according to the particular management style of your boss to ensure compatibility, dependability, and efficiency as you work toward common goals. Through partnership, you can maximize your relationship with your boss and realize benefits for yourself and your career.
This course explores ways to build a partnership with your boss. Specifically, it covers ways of establishing and maintaining the elements of a true partnership, and shows how you can benefit personally from it. The course also covers approaches for dealing effectively with different management styles and techniques for successfully handling confrontations that may occur over the course of your partnership with your boss.
Learning Object ID: 15626 Estimated Time: 01 hr 00 min Description:As an administrative professional, there are many skills and competencies you must master, ranging from organizational skills to technical aptitude. In order to be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must also remain true to yourself and maintain your dignity, all while expressing yourself to others, making decisions at work, or navigating through office politics.
This course introduces some best practices for making a good impression as an administrative professional. Specifically, you'll learn how to project a positive professional image by building credibility and maintaining authenticity. You'll also explore the importance of communicating honestly, respecting others, and having a positive outlook in order to create a positive work environment. Finally, you'll learn how to practice positive office politics to enable you to put your best foot forward as you make your mark in the organization.
Learning Object ID: 15622 Estimated Time: 01 hr 00 min Description:As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success.
This course covers the skills you need to be successful as an administrative professional, including communication skills, organizing and managing skills, problem-solving skills, and basic office skills. It also describes strategies for anticipating your boss's needs, for making your boss look good, and for keeping your boss informed. Finally, you are presented with techniques for effectively communicating a boss's messages and decisions.
Learning Object ID: 6421 Estimated Time: 01 hr 00 min
Learning Object ID: 1477 Estimated Time: 00 hr 30 min Description:You're an administrative assistant at the corporate headquarters of King's Stores Company, a chain of retail stores, and report to Maxine Washington, Merchandising Manager. Recently, you were disappointed when Maxine turned you down for a promotion. During a meeting with Maxine, you'll have the opportunity to find out to why she didn't promote you. You'll need to listen actively and effectively to her constructive criticism. Also, you will need to deal with this criticism like a professional. After the meeting, maintaining a positive attitude and avoiding the influence of negative people are among the challenges you'll face. If you take Maxine's advice and successfully improve your skills, you'll then try to establish a partnership with her. This will involve effectively pitching your partnership proposal. If she agrees to the proposal, you'll then have to implement the partnership plan. Also, as Maxine's partner, you'll need to represent her with confidence and authority when she's not in the office. This simulation is based on the Advanced Skills for Administrative Support series and contains links to the following SkillSoft courses: ADM0111, ADM0112, ADM0113, ADM0114.
Learning Object ID: 6832 Estimated Time: 01 hr 00 min Description:The Advanced Spelling test measures the test taker's ability to spell correctly. The test taker is asked to identify whether a word is spelled correctly and, if this is not the case, requested to correct those words. This test is designed for clerical workers and administrative assistants whose position requires the ability to spell accurately.
Learning Object ID: 1476 Estimated Time: 03 hr 00 min Description:Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain essential problem solving skills and learn strategic guidelines for managing your career. Putting in your eight hours is one thing, but advancing your administrative career is another. You can make the most of your administrative career by searching for new challenges and opportunities to grow. This course will show you how.
Learning Object ID: 15097 Estimated Time: 02 hr 00 min Description:One of the administrative tasks to consider when making network design and infrastructure plans is the business's requirements for application availability, deployment, and management. This can involve the need to make desktop environments or individual applications available to remote users or clients, deciding on the method to use for distribution of application packages, or determining the need for and type of an application management product to implement. This course covers the Windows Server 2008 Terminal Services role that offers remote desktop and application access, including the capabilities provided by TS Licensing, TS RemoteApp, TS Web Access, TS Gateway, and TS Session Broker role services. It also covers options for deploying application packages to users or computers through AD DS Group Policy and a look at management using specialized System Center products such as System Center Configuration Manager 2007 and System Center Essentials 2007. The course covers the objectives for Microsoft exam 70-647 PRO: Windows Server 2008, Enterprise Administrator. Passing the prerequisite MCTS exams and this Professional Series exam completes the requirements for the MCITP: Enterprise Administrator certification.
Learning Object ID: 6657 Estimated Time: 01 hr 00 min Description:The Basic Spelling test measures the test taker's ability to spell correctly. The test taker is asked to identify whether a word is spelled correctly and, if this is not the case, requested to correct those words. This test is designed for clerical workers and administrative assistants whose position requires the ability to spell accurately.
Learning Object ID: 1478 Estimated Time: 04 hr 00 min Description:Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It will also show you some techniques for interacting with co-workers, subordinates, and superiors. In addition, you'll see how to project self-confidence and to become the kind of person to whom people give their loyalty and trust.
Learning Object ID: 10889 Estimated Time: 01 hr 30 min Description:Traffic from outside a closed network that has a destination inside a closed network passes through the network perimeter. The routers at the network perimeter are an important initial point of network security. This course explains how to use the CLI to configure routers on the network perimeter with Cisco IOS Software security features, including securing the physical installation of and administrative access to Cisco routers based on different network requirements. It explores the features and uses of SDM, and how to configure a Cisco router to perform AAA authentication with a local database using the Cisco SDM. This course also covers the operation of external AAA sources such as RADIUS and TACACS+ servers, how to configure a Cisco router to perform AAA, and how to securely implement the management and reporting features of syslog, SNMP, SSH, and NTP. This course is one of a series from the IINS 1.0 SkillSoft learning paths which cover the objectives for Cisco exam 640-553 IINS 1.0.
Learning Object ID: 7927 Estimated Time: 02 hr 15 min Description:To secure Cisco routers by protecting the router administrative interface using password features and role-based CLI, and recognize how to mitigate network threats and attacks by using ACLs to filter traffic
Learning Object ID: 15469 TagsNULL Estimated Time: 02 hr 30 min Description:The primary function of an access point is to provide entry onto a network to wireless clients. However, access points can also be expected to monitor channels to detect rogues or interference, locate devices, or help troubleshoot network issues. As well, access points need to be able to dynamically service legitimate clients as they move from the range of one access point into the range of another. The ability to centrally manage the access points within a network can greatly reduce the load on administrative duties. This course describes the operational modes of access points and explains the concepts behind roaming users. The course also covers some of the common configuration parameters run on a controller as they relate to access points. This course also introduces the Cisco Mobility Express Architecture and explains some of the specific differences between it and the enterprise version of the Cisco Unified Wireless Network solution.
This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), exam objectives for describing the Cisco Mobility Express Wireless architecture (Smart Business Communication System – SBCS, Cisco Config Agent – CCA, 526WLC, 521AP – stand-alone and controller-based); describing the modes of controller-based AP deployment (local, monitor, HREAP, sniffer, rogue detector, bridge); describing roaming (Layer 2 and Layer 3, intra-controller and inter-controller, mobility groups); configuring the basics of a stand-alone access point (no lab) (Express setup, basic security); and describing RRM.
Learning Object ID: 1481 Estimated Time: 03 hr 00 min Description:Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a greater chance of achieving upward mobility in their workplace. Administrative assistants can earn more money as a result of taking on these responsibilities. This course will show you how to communicate with power and confidence, a skill that will enable you to advance your career.
Learning Object ID: 15155 TagsNULL Estimated Time: 01 hr 30 min Description:Routing is the process of selection of paths over which to send network traffic. Routing paths are selected by a number of criteria, including cost, administrative distance, and available bandwidth. Evaluation of the criteria is generally performed by routers, which is known as dynamic routing, although paths can also be selected manually, which is known as static routing.
This course covers many of the routing concepts, including dynamic and static routing, as well as the criteria used to make path selection decisions. As well, this course examines the dynamic protocols used in routing, such as RIP, OSPF, EIGRP, and BGP. IPv6, which has some unique routing characteristics and uses its own dynamic routing protocols, is also examined.
This course maps to the CompTIA Network+ 2009 exam objectives to identify common IPv4 and IPv6 routing protocols and to explain the purpose and properties of routing.
Learning Object ID: 17729 Estimated Time: 01 hr 30 min Description:Routing is the process of selection of paths over which to send network traffic. Routing paths are selected by a number of criteria, including cost, administrative distance, and available bandwidth. Evaluation of the criteria is generally performed by routers, which is known as dynamic routing, although paths can also be selected manually, which is known as static routing.
Learning Object ID: 8877 Estimated Time: 02 hr 00 min Description:Microsoft Windows Vista offers enhanced authentication mechanisms to allow legitimate users to log on to systems. These authentication mechanisms include using smart cards, biometrics, and username and password credentials. Once a user is logged onto the computer, Vista authorization allows the user specific permissions to access resources on that specific computer or on the network. Vista also includes a new feature called User Account Control, which provides a way to elevate privileges on the computer to perform specific administrative tasks, such as install an application. This course discusses authentication and authorization, and how to troubleshoot them using auditing. It also explains User Account Control and how to configure it at the computer and domain level.
Learning Object ID: 1154 Estimated Time: 05 hr 10 min Description:To explain how to analyze the design of an organization's administrative model and routing group topology
